RETURNS AND EXCHANGE POLICY
Any item purchased on-line for refund or exchange must be unworn, unwashed and have the original tags still attached. All returns must be received by YASMIN RAQUEL within 2 weeks of order date.
RETURNS FOR REFUND
To receive a refund you need to post your purchase to the address below. Please include the receipt and returns/exchange form (comes with your order) with your goods and indicate the reason for your return. Refunds will be credited against your original method of purchase, excluding delivery charges which are not refundable.
No refunds will be awarded on sale items, exchange or store credit notes are accepted.
RETURNS FOR EXCHANGE
Items can only be exchanged for an alternate size or colour of the original style purchased. Should you wish to exchange for an alternative size or colour please enclose with your goods a postage paid, self addressed bag sufficient to return your purchase to you. All postage costs will be covered by the customer. Should stock no longer be available to exchange for colour or size, a refund will be made crediting your original method of purchase.
Please ensure your name, address phone number and instructions are clearly indicated and send to:
YASMIN RAQUEL Online 39 Monterey Rd, Bilgola NSW 2107 If you have any questions, please email us at firstname.lastname@example.org
Faulty goods Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.